engelbert strauss Ltd.

Footwear

Work- & Safetywear

Freephone

0800 294 9030

Logo Service

Your
STYLE

FAQ

Frequently asked questions

How can I go about placing an order?
We at engelbert strauss offer quick and easy ordering. Take advantage of one of our many convenient ways to place your order.

     Phone - Call one of our customer service agents on our freephone 0800 294 9030
          8am to 8pm Monday to Friday, 9am to 5pm Saturday and Sunday
     Fax - Simply fax in your order to our freefax 0800 197 4444, using the order forms in the back of the
          catalogue, available 24 hours, 7 days a week.
     You can always eMail your order to us, simply mail the order in to sales@engelbert-strauss.co.uk Our
          convenient online shopping cart is available 24 hours a day, 7 days a week, simply put any item you’d
          like to purchase in to our online shopping cart at www.engelbert-strauss.co.uk.
     If you’d like to post your order, please use any of the order forms in the back of the catalogue and mail to
          engelbert strauss. 1 Apollo Rise, Southwood, Farnborough, GU14 0GT
What payment options are available?
For your convenience you may pay by any of the major credit, debit or purchasing cards. You may also send us a cheque along with your order made payable to engelbert strauss.
Do you offer embroidery?
Yes. Take advantage of our great personalisation options.

We offer name embroidery at a low initial set-up cost of just £4.99. Pay just an additional £3.99 per embroidered item, whether it’s a jacket, bib and brace, fleece, sweatshirt or polo.

We also offer logo embroidery on a wide range of our workwear. Pay just £19.99 for the initial set-up of your logo embroidery, and then just £3.99 per item. To place your order, please use the embroidery order form on our website or call one of our embroidery specialists at 0800 294 9100.
Delivery?
We offer free delivery starting at just £90 (exc VAT). There is no minimum order. Even on small orders below £90 (exc VAT), there is only a small delivery charge of £4.95.

Do you do samples?
Yes. There is no minimum order and we are happy to send even single quantities for viewing or testing purposes. If you do not wish to keep the item, (we will arrange collection at our expense and fully credit your account. ) we do offer a prepaid returns label. Simply take the parcel to your local post-office and send it back to us. Once we receive the goods back we will fully credit your account.

How long is the delivery period?
We despatch your order the day it is received – that means for you that your purchase will be with you in 2-3 working days. Even embroidery or print orders will only take 7-10 working days.
Can I return my goods if I am not satisfied?
Yes. Take advantage of our no quibble guarantee. In the unlikely event that you are not satisfied with your purchase, you can return unused products at our expense. We will replace or refund the cost of any product that fails to meet the normal engelbert strauss standards. Simply phone our customer service freephone number 0800 294 9000 and one of our customer service agents will be happy to assist you.
Will I be charged for returning my goods?
No. To ensure hassle-free and speedy returns we now include FREE pre-printed returns lables with all deliveries.
If no one is in when my goods are delivered/ collected what do I do?
Our parcel carrier will leave a note and redeliver the items when you are available. When placing an order with engelbert strauss you can also provide us with an alternative delivery address to assure that your order can be delivered to you as fast and as convenient as possible. For collection of returned items or delivery queries please phone one of our customer service agents on our freephone 0800 294 9000 and we’ll be happy to assist you with your delivery or collection details.
Do you do discounts?
Yes. All of our prices are quantity based. The more you buy, the more you save. If in addition to our regular quantity discount, you wish to ask us for an individual quotation on a large order, please don’t hesitate to contact our customer service agents at 01252 600 225.
Do you do samples?
Yes. There is no minimum order and we are happy to send even single quantities for viewing or testing purposes. If you do not wish to keep the item, we will arrange collection at our expense and fully credit your account.