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Frequently asked questions
We at engelbert strauss offer quick and easy ordering. Take advantage of one of our many convenient ways to place your order.
For your convenience you may pay by any of the major credit, debit or purchasing cards. You may also send us a cheque along with your order made payable to engelbert strauss.
Yes. Take advantage of our great personalisation options.
We offer name embroidery at a low initial set-up cost of just £4.99. Pay just an additional £3.99 per embroidered item, whether it’s a jacket, bib and brace, fleece, sweatshirt or polo.
We also offer logo embroidery on a wide range of our workwear. Pay just £19.99 for the initial set-up of your logo embroidery, and then just £3.99 per item. To place your order, please use the embroidery order form on our website or call one of our embroidery specialists at 0 1252 60 7855.
We offer free delivery starting at just £90 (ex. VAT). There is no minimum order. Even on small orders below £90 (ex. VAT), there is only a small delivery charge of £4.95.
Yes. There is no minimum order and we are happy to send even single quantities for viewing or testing purposes. If you do not wish to keep the item, (we will arrange collection at our expense and fully credit your account. ) we do offer a prepaid returns label. Simply take the parcel to your local post-office and send it back to us. Once we receive the goods back we will fully credit your account.
We despatch your order the day it is received – that means for you that your purchase will be with you in 2-3 working days. Even embroidery or print orders will only take 7-10 working days.
Yes. Take advantage of our no quibble guarantee. In the unlikely event that you are not satisfied with your purchase, you can return unused products at our expense. We will replace or refund the cost of any product that fails to meet the normal engelbert strauss standards. Simply phone our customer service phone number 0 1252 60 7855 and one of our customer service agents will be happy to assist you.
No. To ensure hassle-free and speedy returns we now include FREE pre-printed returns lables with all deliveries.
Our parcel carrier will leave a note and redeliver the items when you are available. When placing an order with engelbert strauss you can also provide us with an alternative delivery address to assure that your order can be delivered to you as fast and as convenient as possible. For collection of returned items or delivery queries please phone one of our customer service agents on our phone 0 1252 60 7855 and we’ll be happy to assist you with your delivery or collection details.